If you need to cancel your appointment, we respectfully request at least 48-hour notice.
Any initial cancellation or reschedule (barring impending inclement weather) made within less than a 48-hour timeframe will result in a cancellation fee (the loss of the booking retainer).
If you are more than 10 minutes late for your service, we will subtract that time from your appointment block.
We require a credit card on file and a booking fee to hold your appointment. Any additional cancellation fees will be charged to your card on file.
In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.
However, if an appointment is cancelled outside of serious impending inclement weather (and all other indoor photography accommodations are deemed impossible) or severe illness, the initial booking fee is retained. If the appointment is rescheduled but cancelled a second time, 50% of the full session fee is required via the credit card on file.
If the stylist experiences a true, unavoidable emergency and cannot service you for the appointment, the full booking fee will be promptly returned and all attempts made to refer you to another trusted local stylist.